Product Returns

akusolifoot.info is committed to your satisfaction with Akusoli products. We offer a 14-day return right under applicable consumer protection regulations, allowing you to return products if they do not meet your expectations.

Return Eligibility

You may return Akusoli products within 14 days from the date of delivery. To be eligible for return, the product must be unused, in its original condition, and in the original packaging. All accessories, documentation, and packaging materials must be included. Products that show signs of use, damage caused by mishandling, or missing components may not be eligible for return.

Return Conditions

The product must be in resalable condition. This means it should appear new and unused, with no visible wear, scratches, or damage. Original packaging must be intact and undamaged. If the product has been opened or used, even minimally, it may not qualify for return. Hygiene-sensitive products cannot be returned if packaging has been opened.

Return Procedure

To initiate a return, contact WELLNOVA SOLUTIONS INC at [email protected] customer service within the 14-day period. Provide your order number and reason for return. Our team will provide you with return instructions and a return address. You are responsible for arranging and paying for return shipping unless the return is due to our error or a defective product. Package the product securely in its original packaging and send it to the address provided.

Return Shipping

Return shipping costs are typically borne by the buyer, unless the return is due to product defect, damage during delivery, or akusolifoot.info's error. In such cases, we will cover return shipping costs. Ensure your package is properly insured and tracked during return shipment.

Refund Terms

Upon receipt and inspection of your returned product, we will process your refund. If the product meets return conditions, the full purchase price will be refunded. Refunds are issued via the original payment method (cash on delivery refund will be processed as a bank transfer). Refunds are typically processed within 5–7 business days after we receive and verify your return.

Non-Returnable Items

Certain items may not be returnable due to hygiene or safety reasons. Check product-specific return policies before purchase. Customized or personalized products cannot be returned.

Contact Us

For any questions, please contact WELLNOVA SOLUTIONS INC:

• Email: [email protected]
• Privacy Officer: [email protected]
• Address: 354 Downs Blvd, Suite 101A Franklin, TN 37064
• Phones: US +1 (682) 228-2210, UK +44 208 089 1401, DE +49 800 400 9820, FR +33 800 960 245, PL +48 800 005 495, SE +46 10 337 1611